Suspended Monitoring
When refits are due to take place on live sites, it is necessary to suspend monitoring of configured assets, to ensure no false alarms are raised when the Data Manager is removed or updated. Once refit works are complete, the fixtures can be removed from suspension, also referred to as 'brought back online', whenever needed.
It is possible to schedule suspension of assets for future times and dates to ensure the requirement does not get forgotten. You can also create a suspension event to suspend monitoring.
Suspend assets
It may be necessary to immediately suspend a fixture. This requirement may occur if a contractor is visiting the site and needs to remove the fixture from the Data Manager to fix an issue with the asset. If the asset is unplugged unexpectedly without suspension of the asset on the system, a communication failure alarm and subsequent work order will be raised unnecessarily.
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In Observe, go to Sites.
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Select a site.
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Go to Site Layout.
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Select a layout.
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Click a controller.
Controller info appears.
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From the Action menu, select Suspend controller.
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On the window that displays, choose Start suspension now from the Schedule suspension dropdown.
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Fill in the mandatory fields, which are Suspension reason and Comments. You can also schedule resumption.
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Click Save.
Schedule assets suspension
It may be necessary to schedule the suspension of all or some assets within a store at some point in the future. This requirement may occur if a contractor is visiting site to refit the store, or if the store is being rebuilt. If the Data Manager is disabled or individual assets are unplugged unexpectedly without suspension of any assets on the system, one or more communication failure alarms and subsequent work orders will be raised unnecessarily.
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In Observe, go to Sites.
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Select a site.
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Go to Site Layout.
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Select a layout.
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Click a controller.
Controller info appears.
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From the Action menu, select Suspend controller.
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On the window that displays, choose Start suspension later from the Schedule suspension dropdown.
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Schedule start (site's local time) appears. Select on the calendar the date and time you want to start the suspension.
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Click Done.
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Fill in the other mandatory fields, which are Suspension reason and Comments. You can also schedule resumption.
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Click Save.
Cancel or edit the suspension of assets
If an error is made when scheduling a suspension or plans have changed and fixtures no longer require to have a planned suspension, it is possible to cancel or edit a scheduled suspension.
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Navigate to Sites > Scheduled Suspensions
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Ensure that the drop-down selector in the black bar at the top of the table shows Scheduled Suspensions.
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Use the search fields at the top of the table to search for your previously scheduled assets.
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Select the check boxes to the left of the assets that need editing or canceling.
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Click the Group Action button at the foot of the table.
A dialog box opens, asking you to confirm your choice.
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Click the Yes button.
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Choose between two options:
When the next pop up appears, the drop down box will give the option to either Edit Scheduled Suspension or Cancel. Select the relevant option and complete as much information as possible on the reason for the change.
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Click the Apply button.
The process is now complete.
