Email Response Module Overview
The Email Response module allows you to provide an email alert to the work order's requester about updates to the work order's status as it moves through the work order status cycle, from pending to complete. Each time a work order's Status and Sub Status combination changes to one that matches the Status/Sub Status combination assigned to an Email Response template, an email is sent to the work order requester.
Before the Email Response Utility can be used to send emails, these two conditions must exist:
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TMS Control Panel must be running.
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A valid requester email address must be exist in the Email Address field on the work order. If this field is blank before the status/sub status of the given work order is changed, the requester will not be notified of the status change.
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