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Edit an Existing Email Response Template

To use Email Response Editto add a Status and Sub Status to a template, follow these steps:

  1. Use Email Response Query or Email Response Edit to retrieve the Email Response template you want to edit.

  2. Click the Details tab.

  3. In the list below Status, click the arrow next to a Sub Status to add it to the Selected Field List.

  4. Click Save.

     In the screen shot above, when a work order status changes to Active FAILPM you will receive an email with the Quick Report you selected in the Reports drop-down menu.