Check Keys In and Out
Follow this workflow to issue keys to requesters with work orders.
Receive a request
Key requests received from Web Request include the following values.
| Field | Value | Description |
|---|---|---|
| Key Request Type | Request | The type of request. |
| Status | Active | The current status of the request. |
| Sub Status | Ready to Issue | The request is ready for processing. |
| Asset | [Key Name] | The key being requested. |
| Requester | [User Name] | The person requesting the key. |
Process the request
To process the request, change the work order status to Active and the sub-status to Checked-Out. Physically issue the key to the requester.
Return a key
After the key is physically returned to the storage location, check the key back into TMS. Change the work order status to Complete and the sub-status to Checked-In to complete the cycle.
View key progress
TMS logs changes to the request work order status. View these changes in the Status Change Log.
- Open a key request work order.
- Select Information next to Status. A log window opens.
Next step
For more information, see Lost Keys.