Password Management

The Password Management tool allows System Administrators to change passwords on behalf of members and view and update member forgot my password information. If a user is in an active session, they will be signed out of the system when you update their password. You can also use this tool to set the required strength of passwords and whether or not users should be required to change their password at defined intervals. The password management and parameter features are controlled by separate Access Group permissions.

This feature is accessed by selecting Password Management from the Tools > Members menu.

Upon accessing the feature, the Members tab displays by default, providing an alphabetical list of all approved members from the defined Repair Center. Only members that have been approved in the Member module display, as it is not necessary to manage password information for members who do not have access to the system.

The controls at the top allow you to filter the results to more quickly find a member, using standard Maintenance Connection search options.

The following fields are displayed on the Password Management Members tab:

• Full Name: The member's full name as entered by the member during the sign-up process. The member can update his or her name using the Profile tab on the Home page.

• Member ID: The member's login ID. This ID cannot be changed.

• Locked?: An indicator showing whether or not the user record is locked due to excessive failed login attempts, typically affecting only online hosted customers. Yes appears in this column in the unusual circumstance that a record is locked.

• Last Activity: The last login activity for the user. If there has been no login activity, such as for a new user or a user that has not logged in since the Password Management feature was introduced,No Logins appears in this column.