Service Provider Network (SPN)

When you join the Service Provider Network, vx Maintain customers can more easily find you for help with the services they need. Clients can search the network by location and services provided. It's completely free to enroll.

Step 1: Sign up for the Service Provider Network

1. Click Service Provider Sign-Up on the login page.

2. Fill in the following information:

   • Company Name: The name of the company providing service through the SPN

   • Company Description: Helps people understand what services you offer as they search the SPN

   • Language: The language you use in your instance of Vx Maintain

   • Preferred Contact Method: The method you would prefer people to request service through the SPN (E-mail, Fax, or Telephone)

   • E-mail: The email people should use to request service through the SPN

   • Phone Number: The phone number people should use to request service through the SPN

   • Fax Number: An optional field, but you should add your fax number if you selected Fax as your Preferred Contact Method

3. Click Continue to complete the sign-up process.

   Once you've signed up, our Support team emails to confirm they've received your application and provides you with next steps.

Step 2: Verify your company address and contact information

1. Go to Service Provider > Addresses.

2. Make sure your address is correct. Edit, if needed.

3. Click Provider Site Profile” and make sure your preferred contact method, email address, and telephone number are correct. Contact Accruent Support if there are errors.

Step 3: Set up your service area

The services you indicated during your Service Provider Network sign-up are added automatically, but the application defaults to use your company’s state, county, or province as the initial service area.

Review your service area setting and make appropriate changes:

1. Go to Networking.

2. Set the service area to one of the following distances by radius:

   • City: Sets the service area by a radius distance from the city in your company address

   • Country: Sets the service area by a radius distance from the country in your company address

   • Service Area:Allows you to set a custom service area by drawing specific areas on a map

Step 4: Set up your roster

Adding employees that will use the Vx Suite is essential. Technicians who perform the work and administrative personnel, like billing administrators, service managers, and dispatchers, all need to be on the roster.

Add people to your roster:

1. Go to the Service Provider page.

2. Click Roster and then New.

3. Fill in all required fields.

   Email addresses are crucial for the Forgot Password function to work, so enter an email that the user has access to, even when out on a job.

   Technicians should have the title “Technician” and their Role should have “Technician” in it.

   Admin users should have the title “Office Manager/Administrator” and their Role should have “Service Provider” in it.

4. Save your roster.