Duplicate Work Orders

When creating a work order, potential duplicate might appear after selecting a Subcategory, Department, Floor level, or Space. Review these duplicates before creating a new work order.

Possible duplicates include work orders created against the same asset within the last 183 days or completed in the last 30 days. It also lists work orders related to the same category and subcategory when they are in a status of:

• No contractor
• Pending provider notification
• Alternate contractor
• Pend accept
• In progress
• Assigned
• Service incomplete
• Service complete

Highlighting indicators

Duplicate work orders are highlighted based on the following:

• Not highlighted: Exact category and subcategory match.

• Yellow: Exact asset tag match.

• Red: Within the recall period.

View duplicate work orders

1. On the Create Work Order page, click View duplicates.

2. Click WO # to view more details and determine if the work order is a duplicate.

3. Choose one of the options:

   • Acknowledge duplicate WOs: Confirm that you are aware of the duplicate but proceed with creating a new work order.

   • OK: Close the window without taking any action.

   • Duplicate WO found: Confirm the existence of a duplicate work order and don't create a new one.