Accruent Observe 2024.01 Release Notes
We're delivering this automatic upgrade on January 16, 2024, with these highlights:
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Triage maintenance issues effectively with the streamlined work order and asset communication between Accruent Observe and ServiceChannel
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Improve your experience in-app with newly updated and modernized selection menus
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Streamline channel configuration for site controllers by selecting individual controllers (rather than all available channels) in a new and improved workflow
Triage issues more effectively with the Observe-ServiceChannel integration
VXOB-8069, 7620, 7617
We enhanced the ServiceChannel integration by streamlining communication between the two platforms, providing more effective issue triaging from ServiceChannel. Work order product description changes performed in Observe now update the Description in ServiceChannel. New alarm information and updated flagged condition details from Observe also show in work order notes in ServiceChannel, providing up-to-date info while triaging issues.
ServiceChannel users can also now create work orders by tagging issues with asset information, helping them manage priorities, trades, categories, provider assignments, NTEs, and other information to triage effectively.
Improvements and issues fixed
| Component | Summary | Reference # |
|---|---|---|
| Bulk Mapping Tool | We updated the Bulk Mapping tool to improve overall responsiveness and performance. | VXOB-8008 |
| Derived Calculations | We removed the AND/OR option in derived calculations was never a function that was used, it has been removed to not cause any confusion. | VXOB-8068 |
|
Forwarding Alarms |
Before forwarding an alarm, the system now checks the database to confirm it has not already been processed. |
VXOB-7243 |
|
Refrigerant Charges |
Refrigerant charges now use the unit of measurement (UOM) from the event involved if there is no refrigerant rate UOM configured for the provider/gas type, and if there is no UOM from the event, it uses your default UOM. You can turn off/on this feature with the new toggle for Refrigerant Charges. |
VXERM-1056 |
|
Retrofit Events |
With proper permission, you can now delete past retrofit events to correct data errors. History reflects leak rates as though you never entered the deleted retrofit event, and deletions are logged in event history. |
VXERM-1055 |
| Site Controller Configuration | Site controller pages now load dynamically but don't allow saving until fully loaded. This update improves overall responsiveness and performance for this area of the platform. | VXOB-8005 |
| Site Controller Configuration |
You can now select individual controllers to configure channels for (as opposed to configuring all available channels) in a new dialog for the Controller Configuration page. |
VXOB-7960 |
| System | We added a cleanup process that auto-creates items that may have been missed in an incident. | VXOB-8003 |
| User Interface | We updated the look and feel of all selection menus in the application, providing a better, modernized user experience. | VXOB-7942 |
|
Utility Billing |
We added currency symbols to utility bill pages to distinguish monetary values. |
VXOB-7940 |
