Accruent Observe 2023.10 Release Notes

We're delivering this automatic upgrade on October 30, 2023, with these highlights:

  • ServiceChannel: Site/location data in ServiceChannel now syncs to Accruent Observe, seamlessly tracking asset sensor data for each site

  • Site layouts: View asset tags in color on site layouts so you can visually distinguish assets on a site map

Keep site data in sync with ServiceChannel

VXOB-7619

Observe now syncs site/location data from ServiceChannel so that any updates to (or newly-added) location data in ServiceChannel are reflected in Observe. This allows Observe to accurately track asset sensor (telemetry) data for the sites managed in ServiceChannel as the source of truth for site data, enabling you to use both solutions in tandem to keep assets running properly.

View site layouts in color

VXOB-7421

You can now use six different colors to represent device types on a site layout, helping you visually categorize assets on a map at a glance.

Improvements and issues fixed

Component Summary Reference #

Alarm Filters

We updated Alarm Filters page to enhance performance.

VXOB-7415

Bureaus

We updated the error message to include the site name and client name impacted by a Daemon failure, clarifying that the Daemon hasn't failed for the entire client if an error occurs on a single site.

VXOB-6844

Control Actions We updated the Control Actions page to show only active controllers. VXOB-6755

Energy Consumption Overview

We updated the way averages are calculated across various fiscal periods, years, months, and so on, to indicate how the system calculated the average displayed.

VXOB-7489

Flagged Conditions

Flagged conditions now close immediately when you close the associated work order (if the alarm is cleared). Previously, flagged conditions would close in a five-minute window, depending on our Daemon run.

VXOB-5142

Flagged Conditions

Flagged conditions no longer close outside bureau hours. The count down timer for SLAs now takes into account the closed hours, the time within the bureau hours, and the custody time accordingly.

VXOB-7093

Flagged Condition Tiles

We added Product Type as an available filter on flagged condition tiles in Mobile.

VXOB-5010

Mobile, System Events We resolved date inconsistencies related to time zones on system events on Mobile screens. VXERM-977

Refrigerant Tracking

We added the unit of measurement (UOM) selection to the Refrigerant Tracking Admin for alerts and reports.

VXERM-1004

Site Suspension

Site information is now included on the Site Suspension page to clarify available devices.

VXOB-7513

Site Systems We added a configurable status filter to the Site System page . The filter defaults to show active site systems, but you can change or remove the filter needed. VXERM-1039
Smart Tables

We updated the following pages to the new smart table:

  • Backup Daemon Log

  • Baselines

  • Clear Alarms

  • Close Issues

  • Data Errors

  • Derived Calculations

  • Manage Control Action Templates

  • Manage Enterprise Portal Maps

  • Manage Flagged Condition Rules Templates

  • Reopen Flagged Conditions

  • Unconfigured Channels