Set Up the TMS Control Panel
This topic is for TMS OnSite users only.
The TMS Control Panel is a suite of services that handles all of the automated tasks associated with TMS. TMS Control Panel supports these features of the TMS application: Email Reporting, Survey, Pager, Auto Schedule Generation, Email Response, and Document Upload.
You must have Microsoft Internet Information Service (IIS) installed and running in order to use TMS Control Panel.
TMS Control Panel must also be set up in the TMS application. For more information, see URL Management.
TMS Agent Windows Service
This service spawns different threads from a database to process the pieces of the TMS application.
TMS Control Panel Utility
Use this configuration utility to manage the TMS Control Panel settings: Email Reporting, Survey, Pager, Email Response, Document Upload, TMS Connect and Clean Up.
Email Reporting
TMS Agent checks the report schedule in TMS every so many minutes (set by you) to find and send email reports. TMS Agent Windows Service builds an HTML email for each email report and updates the next send date of the email report.
Survey
TMS Agent checks for pending surveys in TMS every so many minutes (set by you) to send a survey invitation via email. TMS Agent changes the sub status of the work order associated with the survey to Survey Sent.
Pager
Pages are sent through the TMS Web Agent. Any page that cannot be sent is re-queued. Usually, when a page cannot be sent, it is because of network downtime or SMTP connection problems. The TMS Agent Windows Service attempts to send pages that are in the queue.
Auto Schedule Generation
TMS Agent generates PMs (preventive maintenance), PEs (planned events), and inspections automatically based upon the schedule created by selecting Setup > PM > Automatic PM/PE/Inspection Generation. Schedule generation is enabled by segment.
Email Response
Email Response emails are sent through the TMS Agent Service when the status of the work order requires an email response. The TMS Agent Service sends email responses that are queued up. Usually, when an email response is queued, it is because these work orders are synchronized from TMS Mobile or submitted through TMS Web Request.
Clean up
The TMS Agent Service runs “clean up” every hour. The clean up involves purging log tables where the date of the log record exceeds the number of days to retain that history set by you under Logging Options.
