Mail Server Settings

Use the Mail Server Settings tab to enter email server information for sending emails to TMS users and administrators. These are global settings and are not database-specific.

Configure mail server settings

1. On the TMS Control Panel, select the Mail Server Settings tab.
2. In Mail Server Address, enter the address of the email server.
3. To send email using Secure Socket Layer (SSL) or Transport Layer Security (TLS), select the Use SSL/TLS check box.
4. In SMTP Port, enter the value for the SMTP client. The default port is 25.

   Note: Ensure SMTP Port 25 is not blocked by a firewall or antivirus software. SMTP Relay must be enabled on the mail server.

5. If the email server requires authentication, select the This mail server requires authentication check box.
6. Enter the User Name and Password.
7. In From Email, enter a valid email address. This address appears in the "from" field for all outgoing TMS emails.
8. In Admin Email address, enter the email address for the TMS administrator to receive error messages and alerts.
9. In Maximum number of attempts, specify the number of times TMS Agent attempts to send emails, pages, or surveys (between 1 and 25).
10. In Send HTML Email Reports over _____ MB as attachments, specify the size threshold (between 1 and 25 MB) for sending reports as attachments rather than inline emails.

Requirements for specific features

To use Survey, Email Response, Pager, or Email Reporting, complete the following fields with information provided by your email administrator.

• Mail Server Address
• From Email
• Admin Emails