Create Service Provider Users

The Service Provider (SP) admin creates SP users within the SP portfolio. The SP users are then synced to available Mobile Network Operator portfolios, where they can begin completing and submitting tasks for approval.

SP users have a Secure Gateway Limited View configuration. These users only see a limited Siterra interface.

The SP admin must be granted full administrative privileges in order to create SP users. SP users can only be created in the SP portfolio.

Create SP users:

1. Navigate to the Admin page.

2. In the Security pane, click Users.

3. On the Users page, click Add.

   A form appears.

4. Complete the User Details and Contact Details panes.

5. If you want to choose a vendor associated with the user, click Select in the Vendor Details pane.

6. In the Portfolio Access pane, choose the portfolio(s) in the Available field to which the user has access.

   Use the right arrow to move the desired portfolios to the Selected field.

7. Designate the user's roles and groups in the Roles and Groups panes.

8. Add any desired notifications subscriptions using the Notifications Subscriptions pane.

9. When complete, click Save & Close.

The Service Provider user’s account expiration date is determined by the Mobile Network Operator portfolio. All other user policies are derived from the SP portfolio.

If an SP user’s account is disabled, expired, or locked from the SP portfolio, the account is also disabled, expired, or locked from the Mobile Network Operator portfolio.