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This section covers Meridian Enterprise 2026. View other versions.

Technical Support

Technical support for Accruent products is available from a variety of sources if you have an active support contract. Your first source of support is the authorized contacts designated by your company. These individuals resolve problems with Accruent software before contacting outside sources. If your company works with an Accruent Partner, that partner is your second source of support. Accruent Partners provide technical support to their customers to maintain their partner status. Accruent assists the partner company, if necessary, to help resolve your problem. If your company is a direct Accruent customer, your authorized contacts may communicate directly with Accruent.

Accruent Partners and direct customers have access to these technical support resources

  • Support Cases: Around the clock support issue entry, update, and status
  • Meridian knowledge base: Continuously updated problem solutions, minor releases, updates, and how-to articles
  • Email notifications: Immediate alerts to support issue status changes
  • Telephone support: Direct access to software support engineers

The available support contract options, terms, and other details are described in documents available from your Accruent Partner.

PowerUser desktop client status

Accruent deprecated the Meridian PowerUser desktop client in the Meridian 2021 release. No new features have been added since that release. The Meridian client installer includes PowerUser upon request for users who prefer it for specific operations.

Accruent no longer supports PowerUser. We do not consider new feature requests for this client. Additionally, we do not fix issues if an alternative exists, such as performing the operation in PowerWeb.

PowerUser shares many components with Application Integration and the Configurator. Accruent continues to fully support Application Integration and the Configurator; any fixes in shared components also benefit PowerUser. For issues specific to PowerUser, Accruent makes reasonable efforts to maintain compatibility with future versions of the Meridian Enterprise Server and Windows, but does not guarantee compatibility.