Before you can import documents into your repository, they must be in Meridian Cloud where the Meridian Explorer package import process can access them. Each Meridian Cloud tenancy provides an FTP location for this purpose.
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Your organization's firewall must allow communication through these ports for connections to succeed:
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TCP/5000-5050 - data port range for passive FTP
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TCP/21 - FTP command port
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By default, you are limited to uploading a total of 20 GB of data. If you need to upload more than 20 GB of data, contact Accruent Support to request an increase to this limit. Support can also offer additional assistance to ensure a smooth import process. The maximum limit is 1 TB.
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By default, zipped archive files are extracted to the C:\Temp folder. The C:\ drive is limited to 50 GB for extracting files from the zipped archive.
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Deleting archive files is slower than expected because of the FTP protocol has to delete each file individually.
To upload an import source archive to Meridian Cloud:
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Add IP addresses for FTP access.
FTP connectivity is secured to only those IP addresses from where you plan to connect.
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Prepare the import source archive file as described in Import With Packages.
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Upload the archive files with an FTP program like FileZilla that supports secure file transfer using these connection options:
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Option |
Description |
|---|---|
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Host |
The FTP access URL of the Meridian Cloud server that hosts your tenancy. This URL should follow the following format: ftp-edm-[MyTenantName].meridiancloud.net
This URL consists of your company URL (which was provided to you when your tenancy was created by Accruent) with ftp- appended to the beginning of the URL. |
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Encryption |
Require explicit FTP over TLS |
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User |
ftp_edm You are allowed up to 3 login attempts before connection will be blocked for 1 minute. |
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Password |
The password in the Meridian Integration Credentials information that was provided to you when your tenancy was created by Accruent. |
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Transfer mode |
Passive. If available in your FTP program, enable the option to use the server's external IP address (for example, Use the server's external IP address instead option in FileZilla). |
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FTP Keep-alive |
Send FTP keep-alive commands. Required for large uploads. |
