SR Integration

The Integration tab of the Service Requester Configuration tool provides the information needed to roll the Service Requester out to your organization.

The top half of the page describes the process in place to integrate Maintenance Connection when users will be required to register with the system prior to submitting service requests. Clicking the Email button opens an email with content that can be used to provide instructions to new users. The connection key to be used by new members is provided.

Anonymous Login

The bottom half of the page provides a link that can be used to provide access to the Service Requester if users will not be required to register. This process is sometimes called anonymous login, as the system cannot identify the requesting user. When the anonymous login is used, the Service Requester is configured to prompt the requester to enter their name and contact information.

To use the anonymous login, you must ensure that there is a Requester in your system with an ID of REQUESTER and a name of REQUESTER.

Once this anonymous requester has been set up, you can use the link provided to provide access as needed. The link, formatted as an <href> can be embedded into an email or document. The URL section of the link, inside the quotes, can also be used to create a bookmark.

Contact Maintenance Connection Support for assistance as needed.