Message (Text)
The Message (Text) sub-tab allows you to define the message text for the Email action. This sub-tab modifies the message that will be received by email recipients who do not receive HTML formatted email. The Message (HTML) sub-tab is used to modify the text and formatting of HTML message content.
Modify the message text for a rule:
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Ensure the Send Email action is selected.
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Click the Message (Text) sub-tab.
The current message text displays, including the <html> tags used by the system to embed system data or header information. If this is a new rule, a default message derived from the event displays.
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Choose between two options:
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If you want to have this plain text version of the email sent to all users, even if they are configured to receive HTML formatted email, select the Send Plain Text Only check box.
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If you want to have HTML formatted email sent to users configured to receive them, clear the Send Plain Text Only check box.
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Make your changes.
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To add field references, enter the field name using the format @@FIELDNAME@@.
For example, the Asset ID field would be formatted @@ASSETID@@.
To determine the exact field name for field references, locate the field on the appropriate page and click the field label. The Help window opens, listing the Field Name at the top of the window.
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Access the other Send Email tabs and make changes as needed: Settings, Event Recipients, HTML Message Content and Attachments.
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Click Save.
