How do I report a bug?

If you discover a bug, contact your system administrator. Your system administrator will contact Accruent Support on your behalf.

Please include the following information in your bug report:

• Your Lucernex Firm

• The Lucernex Environment (such as Train or Prod)

• Your browser

• The Lucernex build number

  You can see the build number in the right corner of the footer.

  

  The build number appears boxed in orange in the right corner of the footer.

• The date and time the bug occurred, and the time zone

  This appears to the left of the build number.

• The page where the bug occurred

• The expected behavior

• The actual behavior

• Any screen shots that can illustrate the bug

• Any conditions that may be necessary for the bug to occur

  For example, "this bug only occurs when [x] is configured in [y] way", "this bug only occurs if you have [x] security permissions", or "this bug occurs after performing [x] action".