System Maintenance and Refresh Schedule
This section covers questions about Lucernex system maintenance and the Train refresh schedule.
Lucernex backs up your Production environment every night. On the first Friday of every month, Lucernex takes the most recent backup—from Thursday—and pushes it to your Train environment. See below for exact start times:
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https://lxretail.lucernex.com
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https://lxretail3.lucernex.com
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https://lxretail4.lucernex.com
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https://global.lucernex.com
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https://uk.lucernex.com
This is not applicable to dedicated Train environments.
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Every Friday from 9 p.m. - 2 a.m. CT
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Emergency Patches: 9 p.m. - 2 a.m. CT as needed
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Weekend maintenance scheduled as needed
During the maintenance window, there is a possibility that Lucernex may go down. This typically only happens the Friday of a release.
This is not applicable to dedicated Train environments.
What is the Train refresh schedule?