Lucernex

If you are experiencing performance issues, you can check the status of Lucernex on the Status page. The Accruent Status page is a real-time view of Accruent hosted solutions and services.

Lucernex supports these currencies:

Unsupported currencies:

• Legacy European currencies replaced by the Euro.

• Zimbabwean native currencies, including ZWL and ZWD.

• Bitcoin or other cryptocurrencies.

• Precious metal rates such as silver and gold.

• Special Drawing Rights (XDR)

The following environments exist for Lucernex:

• Production (PROD)

  • Description: This is where your "live" data lives, and where you will perform your day-to-day work flow.

  • URL:

    • https://lxretail.lucernex.com

    • https://global.lucernex.com

    • https://firm.lucernex.com

    • https://uk.lucernex.com

• Train (TRAIN)

  • Description: Your Train environment is where you will train your users and develop new configurations. You will also often use Train to debug by recreating conditions where errors occurred for your users. The data in Train is not live, and will not impact your data in Production.

    Live scheduled jobs in PROD are disabled when copied into TRAIN.

  • URL:

    • https://train.lucernex.com

    • https://train-global.lucernex

    • https://train‐firm.lucernex.com

    • https://train-uk.lucernex.com

• Dedicated Train

  • Description: At additional cost, you can purchase a dedicated Train environment. Dedicated Train environments are only refreshed on demand. Typically, clients will purchase a dedicated Train environment when they have a big implementation. Sometimes, clients may not want to deal with frequent data refreshes, or they may have a lot of users to train.

  • URL: https://train2‐firm.lucernex.com (if applicable)

We recommend you use the latest version of Google Chrome or Microsoft Edge with zoom set to 100%. Internet Explorer is not supported.

The default timeout period for Lucernex is two hours.

Lucernex only supports the most recent version of MS Projects, which currently is the 2019 version.

System Administrators have the ability to log into a user's account for debugging purposes. If you try to log in and receive the error message, "Failed to login. The EULA has not been accepted", it means that the user has not accepted Lucernex's end user license agreement. This agreement is presented to the user when they first log into Lucernex. For you to log in as this member, they will first need to log in using their credentials and accept the end user license agreement.

Before you can run a scheduled job using the security settings of a particular member, the member must accept our End-User License Agreement (EULA). The EULA is presented to the user when they first log into Lucernex. If the user has not accepted the EULA, the scheduled job will fail.

To resolve this issue, ask the user to log in using their credentials and accept the end user license agreement.

Lx Administrator and PS Administrator are job functions that are restricted to Accruent employees, such as Support, Professional Services, and Engineering. There are some firm settings that can only be accessed by Lx Administrators or PS Administrator.

If there is a setting that you want to change that you do not have access to, contact your System Administrator. They can reach out to your Accruent representative for a consult.