Manage your password

Within Lucernex, you can change your password. You can reset your password from the sign in page if you have forgotten it.

Change your password

To change your password from the Lucernex My Options page:

1. Sign into Lucernex.

2. Click Tools in the Toolbar located in the upper-right corner of the window.

3. Select My Options from the field.

   The My Options page opens.

4. Enter your current password in the Old Password field.

5. Enter your new password in the New Password field.

6. Re-enter your new password in the Confirm New Password field.

7. Click Update Password.

   The page refreshes. Your password is updated.

Reset your password

To reset your password from the Lucernex sign in page:

1. Navigate to your Lucernex environment using your browser.

2. Enter your user name in the User Name field.

3. Enter your firm name in the Firm field.

4. Click Next.

   The Password field appears.

5. Click Forget your password? link below the Login.

6. Enter your user name in the User Name field.

7. Enter your firm name in the Firm field.

8. Click Reset and Email Password.

   You receive a confirmation message. Your temporary password is sent to the email address associated with your user account.