Manage Overtime on Calendar

Manage overtime from the Calendar view. Overtime temporarily increases workforce capacity by extending technician availability beyond the normal shift schedule.

Add overtime in bulk

Add overtime for multiple technicians at once. You can also use this feature to fulfill a capacity request.

1. Go to Capacity management > Views > Calendar view.
2. Select Bulk actions > Add overtime.

3. Optionally, turn on Link to capacity request.

   This feature uses the overtime to fulfill a capacity request. If turned on:

   1. Select the Capacity request ID to associate.

   2. Note the Number of technicians required based on request for step #6.

4. Enter the Date and From and To times for the overtime.

5. Select Show relevant technicians.

   Technicians display for whom the date and time would be considered overtime.

6. Select technicians to assign.

7. Select Save.

Add overtime from the calendar

Add overtime for a single technician from the calendar.

1. Go to Capacity management > Views > Calendar view.
2. Select an time slot where a technician is unavailable.
3. Select Add overtime.
4. Enter the Date and From and To times for the overtime.
5. Select Save.

Edit or delete overtime

Update or cancel overtime for a single technician from the calendar.

1. Go to Capacity management > Views > Calendar view.
2. Select an overtime event from the calendar.
3. Select Edit overtime.
4. Modify the time range and save, or select the delete icon to remove the record.