Recommendation Center

The Recommendation Center provides automated recommendations that help users complete common workflows and respond to operational events more efficiently.

Recommendations can automate actions, highlight important events, and guide dispatchers toward recommended next steps.

Open the Recommendation Center

1. Select the Recommendation Center icon in the application header.
2. Review the recommendation cards displayed in the panel.

Understand recommendation cards

Each recommendation card contains information about the recommendation and the actions available to the user.

• Date of delivery: The date the recommendation was generated
• Priority: The recommendation priority
• Message: A description of the recommendation
• Actions: Available actions based on the recommendation type

Search and filter recommendations

Use search and filters to locate specific recommendations.

Available filters include:

• Date or date range
• Recommendation priority
• Recommendation type
• Task type

Understand recommendation expiration

The system can remove recommendations automatically when the underlying task or business condition changes.

For example, if a recommendation suggests rescheduling a task and a user manually reschedules the task, the recommendation can expire because it is no longer relevant.

Some recommendation types can remain active until a user takes action.

Work group visibility

Users only see recommendations associated with their assigned work groups.

This behavior helps ensure that users only receive recommendations relevant to their responsibilities.

Recommendation types

Passive recommendations

Passive recommendations provide information or awareness about events that require attention.

Passive recommendations include an Acknowledge action.

Active recommendations

Active recommendations allow users to accept or reject a suggested action.

• Apply executes the recommendation.
• Dismiss archives the recommendation without applying it.

Apply a recommendation

1. Open the Recommendation Center.
2. Locate the recommendation you want to act on.
3. Select Apply to execute the recommended action.

Dismiss a recommendation

1. Open the Recommendation Center.
2. Locate the recommendation you want to dismiss.
3. Select Dismiss.

Acknowledge a recommendation

1. Open the Recommendation Center.
2. Locate the passive recommendation.
3. Select Acknowledge.