EMS Release Notes 225.2.0

We're delivering the automatic upgrade on December 5, 2025.

ClosedRequirements

To determine what to download, check your current installs for all your licensed products and make note of the date and release number on the About screen in your EMS software. Download and install the latest updates from the table below. Any download links for which you are licensed will be available to you once you are logged into Accruent Access.

To ensure your users are benefiting from the newest features, enhancements, and fixes, we recommend that you upgrade to the most current release of your EMS product.

You now need the .NET Framework 4.8 on the application server.

You only need the latest downloads for any component since they are cumulative.

The Downloads area of Accruent Access offers an alternative view of your licensed releases, organized by product. To view the Downloads area, log into Accruent Access and navigate to My Products > EMS Downloads (opens a new tab) > (Release) Releases & Patches.

ClosedEnhanced EMS Outlook Add-In: Services and User-Defined Fields

We’ve expanded the capabilities of the EMS Outlook Web Add-In to bring more of EMS’s powerful functionality directly into your Outlook experience.

Categories, Service Orders, and Resources:

You can now add categories and create service orders, including associated resources, directly from the web add-in. This enhancement integrates more EMS capabilities, making it easier for you to create bookings and related services without leaving Outlook.

User-Defined Fields (UDFs):

The add-in now supports user-defined fields for both reservations and service orders. This allows you to capture custom information directly within Outlook, ensuring your workflows remain flexible and tailored to your organization’s needs.

These enhancements are designed to improve efficiency and customization in your reservation workflow. Learn more about the EMS for Outlook - Microsoft 365 web add-in.

ClosedEMS Desktop Client

Build #  225.2.0.176

Summary Reference #

The Last Login timestamp for everyday users now accurately reflects the local time zone settings of your computer. This ensures consistency across the Web App and Desktop Client, allowing for precise validation and logging of user activity and system updates.

EMS-20530

The Desktop Client now restricts attachments to only the allowed file types when adding files to a reservation or booking. This enhancement prevents the attachment of unsupported file types.

EMS-21523

The issue preventing the execution of custom reports, such as the Catering Billing Report, in the EMS Desktop Client has been resolved.

EMS-21597

The Desktop Client now correctly generates results when using the Final or Preview options for custom reports, such as the Billing Export. This fix ensures that reports return the expected data, restoring normal business workflows for users with access to custom reports.

EMS-22023

Configurations for integrating Auth0 authentication have been added to the tblRegistry. These configurations allow you to choose between Auth0 and existing login methods, and include settings for Auth0 Domain, Application (Client) ID, and Connection. The configurations are tailored for both non-production and production environments, ensuring seamless integration and management across different deployment stages.

EMS-22302

The latest update resolves issues with custom reports in the EMS Desktop Client, ensuring compatibility with version 225.1. You can now place the customized customreport.dll in the EMS Desktop Client installation folder and successfully run reports like Event Sheet without encountering errors related to ActiveReports.XlsExport or ActiveReports.PDFExport.

EMS-22612

The Desktop Client now correctly displays timestamps in the user's assigned time zone for various areas, including Reservation Comments, Booking Comments, and Last Login details.

EMS-22728

The Banquet Event Order report now correctly generates data when the Set Page Numbers by Booking option is selected. Previously, selecting this option resulted in No Data to Print during Print and Print Preview. This update ensures that the report populates data as expected, with bookings separated by page breaks.

EMS-22801

Custom reports, including GL Custom Report, now execute successfully in version 225.1 when the appropriate EMS.CustomReports.dll is placed in the EMS Directory. This update resolves previous errors such as Method Not Found and Report Does Not Exist, ensuring that reports run as expected.

EMS-22822

The parameter for controlling the AI Agent in the mobile app is now clearly labeled and organized for easy access by EMS Administrators. It is relabeled as Enable AI Agent in mobile app and placed under the Everyday User Applications section, marked as Mobile-Specific to indicate its exclusive use for the mobile application. This update ensures that the parameter is easily identifiable and that changes to its setting accurately affect the AI Agent functionality in Direct Spaces without causing system errors.

Learn more about the Meeting AI Agent here.

EMS-23112

ClosedEMS for Outlook - M365 Web Add-In

Build #  225.2.0.39661

Summary Reference #

EMS for Outlook now accurately displays room availability when appointments cross GMT day boundaries. The initial Schedule View reflects correct availability without requiring manual refreshes.

EMS-20696

Display the header for the Bookings section in the Request Summary with an uppercase B in the EMS Web App, ensuring consistency and title case formatting.

EMS-20852

Ensure custom URLs in the EMS Web App display room location information correctly, matching the standard View Events page, so you see complete booking details with custom links.

EMS-21679

Generate .ics files for reservations in the Arizona (MT) timezone accurately in the EMS Web App, ensuring correct start and end times in Outlook calendars and eliminating the previous 18-hour discrepancy.

EMS-21719

EMS for Outlook now correctly loads JavaScript files by including the installation directory name in the file path, resolving the blank screen issue on on-premise installations.

EMS-22094

You can now add and modify User Defined Fields (UDFs) directly within the EMS for Outlook Microsoft 365 web add-in when creating or editing meetings. This enhancement allows you to populate UDFs, with default values pre-filled, and ensures that required UDFs are marked accordingly. Additionally, child UDFs dynamically appear based on your selections, improving customization and data capture.

EMS-22239

Long UDF names now display up to two lines with an ellipsis, and hovering over truncated names reveals a tooltip with the full description, ensuring consistent behavior for both Parent and Child UDFs. This update supports responsive display and accessibility standards.

EMS-22616

Real-time updates to UDF values are now synchronized through two-way processing, with changes reflected in DTC while maintaining the UDF hierarchy.

EMS-22965

The Trash can button allows you to delete a room card, ensuring your selections are accurate. After removal, the confirmation screen updates to reflect the changes, and all tabs remain accessible for navigation.

EMS-22464

The issue causing duplicate View Reservation links in the Request Summary emails has been resolved. Now, when a reservation is created using the Web App, the Request Summary includes only a single, correctly formatted hyperlink to view the reservation.

EMS-22579

The EMS M365 web add-in now displays a read-only view for single or This and all following event edits in Outlook. A pop-up informs you to open the Event Series in Outlook for modifications. Navigation tabs are locked, and edit icons are removed to prevent changes. This ensures no edits are possible in the read-only view.

EMS-23017

Enforce the 14-day booking limit and account for building closures in the EMS Web App when the Exclude Closures from Date Calculations parameter is enabled, preventing bookings beyond the allowed range and ensuring accurate availability displays.

EMS-23160

ClosedEMS Web App

Build #225.2.0.81

Summary Reference #

The Reservation Details page now includes back-end validation to prevent input tampering and ensure adherence to business rules. This enhancement ensures that all user inputs are validated for correct types and ranges, preventing invalid reservations.

EMS-21854

The EMS Web App now correctly displays room availability for buildings in the Puerto Rico Atlantic Time Zone (AST) without applying a Daylight Saving Time (DST) offset.

EMS-22220

The EMS Web App now correctly identifies rooms with apostrophes in their descriptions during searches. Rooms like O'C are accurately displayed in both the I know the room I want filter and the Find a Room text box, ensuring consistent search results.

EMS-22630

The API call for retrieving rooms now correctly honors the BookviewId filter, ensuring that only rooms associated with the specified public view are returned.

EMS-22819

The API for retrieving reservations now ensures each Reservation ID is listed only once per page, regardless of the number of reminders associated with it. This update prevents duplicate entries, maintaining clarity and honoring the specified page size limit. All associated data fields remain accurate and complete for each unique reservation entry.

EMS-22820

The EMS Web App now respects privacy settings configured to hide host names in the Room Availability view. When the Hide Host checkbox is enabled and privacy settings are applied, the host name is no longer visible to everyday users or any user other than the host. This ensures that private bookings remain confidential as intended.

EMS-23125

ClosedEMS for Outlook - COM Add-In

Build #  225.2.0.29

Summary Reference #
EMS for Outlook now ensures accurate room availability for appointments crossing GMT day boundaries. You can confidently book rooms without encountering conflicts or requiring manual refreshes. EMS-20696

ClosedEMS Platform Services

Build # 225.2.0.219

Summary Reference #

Indicators in the EMS Floor Plan Configuration now remain in their intended positions after editing or repositioning.

EMS-20764

The EMS Platform now includes a configurable option for Zoom integration authentication, allowing you to select the appropriate web user field: Email Address, Network ID, or External Reference.

EMS-22013

The issue preventing text entry in the Role Name field when creating a new role in the cloud sandbox environment has been resolved.

EMS-22050

The tblJobTask2 table now undergoes regular cleanup, reducing row count and stabilizing database size. This fix prevents rapid growth without affecting related functionalities.

EMS-22468

ClosedEMS Campus Web Service

Build # 225.2.0.35.226

Summary Reference #

The EMS Campus Auto Sync service now adheres to the configured time interval settings, ensuring it runs as scheduled. Previously, the service ran every 2 minutes regardless of the set interval, potentially causing term sync issues. This update ensures that the service executes at the specified intervals, allowing term syncs to complete without interruption.

EMS-22737

The EMS Campus Web Service now supports Oracle and ODBC SIS databases for course synchronization, resolving parameter type mismatch errors. This update implements a provider-agnostic approach using DbCommand instead of SqlCommand, ensuring compatibility across SQL Server, Oracle, and ODBC. Synchronization operations, including UpdateCourseDate and UpdateDomainTerm, now complete successfully without errors, maintaining backward compatibility and improving multi-database support.

EMS-23300

ClosedEMS Master Calendar

Summary Reference #
The MasterCalendarEnvironmentConfigTool.exe in the EMS environment utility is now digitally signed. This update ensures compliance with security policies that require signed executables, allowing installation and operation on government servers and other environments with strict security requirements.

EMS-22210

ClosedEMS Exchange Integration Web Services

Build #  225.2.0.3

Summary Reference #
Bookings for rooms in the Atlantic Time – Puerto Rico (AST) timezone now display correct times in Exchange calendars during Daylight Saving Time (DST) and Standard Time. This fix resolves the 1-hour discrepancy, ensuring that invitees' calendars match EMS bookings. The update also ensures that bookings for Central Time invitees correctly reflect the 1-hour time shift between DST and Standard Time, preventing no-shows and improving reporting accuracy.

EMS-21250

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