Configuration of EMS for Outlook – Microsoft 365

Create an Everyday User Process Template

1. In Settings, select Enable Integration to Microsoft Exchange.
2. Select Enable EMS for Outlook.

3. Set a unique conflict and rule violation status.

Configure at least one Intent

Learn how to configure Intents.

Configure Default organizer mailbox

Learn how to configure Default organizer mailbox.

Ensure all Rooms Have Unique Mailboxes

You cannot use the same mailboxes for rooms in more than one EMS environment.

1. An admin must create a room mailbox in your Exchange environment.

2. In EMS Desktop Client, navigate to Configuration > Facilities > Rooms.

3. Use the filter to display the room you want, then add email addresses to rooms.

4. On the Exchange Integration tab, enter the room mailbox.

   Enter valid emails from the Exchange domain with which you are integrating EMS.

5. Enable 2-way Exchange Room Integration.