EMS Cloud Services Installation and Updates

For EMS customers with a Cloud Services subscription, EMS provisions your EMS Cloud environment. EMS also manages and monitors your application environment. Learn how Cloud Services handles installation, updates, and hosting in your EMS Cloud environment:

Installation

For Cloud Customers, EMS is responsible for installing and updating EMS software in your Cloud environment. EMS also manages hardware, operating system, database, licensing, upgrades, server maintenance, internet connectivity, and data backups for your Cloud environment. EMS also handles the security of physical data center and network access, as well as anti-virus, data loss prevention, and security patches.

EMS Desktop Client and EMS for Outlook Add-in must be installed using the Web Deploy so that EMS Cloud Services can update EMS products in your environment.

Schedule of Updates and Fixes

New EMS releases will be applied to your EMS Cloud environment using the following schedule:

Standard Maintenance Updates:

The update will be applied to your Test Environment one week after the release is Generally Available.
The update will be applied to your Production Environment two weeks after the release is Generally Available.

Releases that Include Significant User Interface Changes:

The update will be applied to your Test Environment one week after the release is Generally Available.
The update will be applied to your Production Environment five weeks after the release is Generally Available.

Hot Fixes or Important Patch Releases: