Configure Cancel Reasons

Cancel reasons identify why a reservation was canceled. You can create a cancel reason as a word or phrase and require users to provide additional information about the cancellation.

1. On the EMS menu bar, select Configuration > Other > Cancel Reasons.

   The Cancel Reasons window lists all active cancel reasons configured in your EMS database.

   To view inactive cancel reasons, select Inactive.

2. Select New.

   The Cancel Reason dialog opens.

3. In Cancel Reason, enter a name or description for the cancel reason. The name or description can contain up to 50 characters, including spaces.

4. Optional: Select one or more of these options:

   • Require Notes: Requires users to provide additional information when they select this cancel reason.

   • Display to Everyday Users: Makes the cancel reason available to everyday users who cancel events in EMS Web App.

   • Inactive: Makes the cancel reason inactive. Leave this option clear to make the cancel reason active.

5. Select OK.