Dashboard Reports

The Logbook – Work Orders dashboard provides an overview of all work requests created within a given date range. The results can be further narrowed to certain regions, properties, and activities. This dashboard displays:

• Percent Complete – a list of all Open and Closed requests that match the selection criteria, broken down by month, including their status and % Complete

• Count by Type – a list of requests by type of work request

• Overdue - a list of any work requests that are overdue on response or completion

  Note:

  This dashboard includes work requests that are normally excluded from some SLA reports (for example, On Hold, Completed Before Scheduled Start).

The Completion Time dashboard provides analysis of average completion time and on time/overdue analysis relative to Service Level Agreements (SLA). You can filter this dashboard by region, property, activity, and date range.

This dashboard provides the following information:

• Average Completion Time – This pane displays average completion time for work orders in both graphical and tabular formats by dividing the total completion time by property hours.

• SLA Completion Time – Analysis (Complete Work Orders Only) – This pane displays a series of graphs and data points indicating on time and overdue statistics for work requests as they relate to the Estimated SLA Completion date on work orders.

  Note:

  The data only represents completed work orders that have an estimated SLA Completion date and does not represent on time or overdue statistics related to SLA Response.