Reason Codes
The Logbook module uses reason codes to populate drop-down menus on the Request Details page. The following types of reason codes can be defined:
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Completion Reason – If a request is completed after the specified Complete By date, the completion reason indicates why the request was completed late. If Completion Reason codes are created, users cannot close a late request without specifying a completion reason.
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Reassign Reason – If a request is reassigned to another user, either through the Assigned To field or the Advanced Reassign link, the reassign reason indicates why the reassignment was made.
The Completion Reason and Reassign Reason fields are not displayed on the Request Details page until the appropriate reason codes have been created.
To open the Reason Codes page:
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Open the Administration Menu page.
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Under the LOGBOOK ADMINISTRATION heading, click Reason Codes.
The Admin – Reason Codes page opens. If you select a reason type, all defined reason codes of that type are displayed.