External Systems

The External Systems page displays parameters that indicate how the system interfaces with external systems. Both individual users and super administrators can access this page and examine the established parameters. However, only super administrators can edit the values.

The following values are displayed:

  • Orig System – the name of the originating system
  • External System – the name of the external system
  • Close Notif – True if close notification emails will be sent to the external system; super administrators can click the EDIT button to set the format of the Subject and Body of the close notification emails
  • Verify Dispatch – True if verification is turned on
  • Verify Close – True if close verification is turned on
  • Dest Email – the email address for close notification email messages; you must contact support to update this value.
  • Use Space Hierarchy – True if the external system is configured to send the entire space hierarchy (zone, floor, space, and subSpace) to define the location for inbound work orders
  • Send Reactive – True if reactive email will be sent to an external system
  • Alias – the system alias for the external system
  • Default User – the name of the default user to whom inbound requests from the external system will be assigned

If a super administrator clicks the EDIT button, a window opens allowing the following values to be modified:

  • Send Reactive Flag – Set this value to Yes to allow reactive email will be sent to an external system.
  • Use Hierarchy Flag – Set this value to Yes if the external system is properly configured to send the entire location hierarchy (zone, floor, space, subSpace) to define the work location for inbound work requests. If the external system does not support the space location hierarchy, set this value to No.
  • External System Alias – Enter a value to indicate an alias name for the external system.
  • Close Notification Subject/Body – Enter values to define the content/format of the subject line and body content of close notification emails sent to the external system. Email Tokens can be included.

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